Returns & Refunds

Last updated 2026-10-22

Every piece is painted by hand and there is only one of each. That is why we cannot swap a piece for another one, but we will always make it right with a repair or a refund.

Damaged in transit

• Tell us within 7 days of delivery at 1508712732g@gmail.com, with photos or a short video of the box, the packing and the piece.
• Please keep the box and packing until we have sorted it out. The carrier may ask for them.
• You choose: a full refund including shipping, or we repair the piece for free and pay shipping both ways.
• You do not need to send a damaged piece back unless we ask you to.

Changed your mind

• You have 14 days from delivery to tell us you want to return a piece, for any reason.
• Send it back within 14 days after telling us, in its original packing and in the condition you received it.
• Return shipping is paid by you. Please use a tracked service; we cannot refund a return that never reaches us.
• Once the piece is back with us we refund the price of the piece and the shipping you paid, within 14 days, to the account you paid with.
• If the piece comes back damaged because it was not packed well, we may take the repair cost off the refund. We will show you photos first.

A parcel that never arrived

• Every order ships with tracking. If tracking shows no movement for 30 days, or the parcel has not arrived 60 days after we shipped it, write to us.
• We will open a claim with the carrier and give you a full refund right away. You do not have to wait for the claim.
• If the parcel turns up later, you can keep it and pay for it, or send it back at our cost.

Cancelling an order

• You can cancel for a full refund any time before we ship. Write to us with your order number.
• After it ships, the "Changed your mind" rules above apply.

Customs duties and refused parcels

• Some countries charge import duties or taxes on delivery. Unless checkout says they are included, they are paid by you and we cannot refund them.
• If you refuse a parcel or do not collect it, we refund the price of the piece once it is back with us, minus the shipping both ways.

What we cannot take back

• Commissions: a piece painted or changed to your own request.
• A piece that has been repainted, glued or modified after delivery.

How refunds are paid

Refunds go back to the account you paid with. Most banks and PayPal show the money within 5 to 10 working days after we send it.

Your rights

This policy does not take away any rights you have under the consumer law of your country.

Questions about an order? Email 1508712732g@gmail.com with your piece number, for example No.0003. We reply within 2 working days.